We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have a complaint about the service provided to you, you should take the following steps:
- Contact your Authorised Representative and tell them about your complaint.
- If your complaint is not satisfactorily resolved within 7 days please contact Shield Insurance Brokers on 08 8391 3400 or put your complaint in writing to us at Shield Insurance Brokers 26 Alexandrina Road MOUNT BARKER SA 5251.
- If we cannot reach a satisfactory resolution, you can raise your concerns with the Financial Ombudsman Service which is an ASIC approved dispute resolution facility and Shield Insurance Brokers is a member. You can contact the Financial Ombudsman Service on 1300780808 or via email on info@fos.org.au. The address for (FOS) is GPO Box 3, Melbourne VIC 3001.
Alternatively, you can contact the Australian Securities and Investments Commission at their free call info line on 1300 780 885.